General 

How do I get in touch with you?

 As an ambassador, you can contact us through your Community Manager. Their contact
details are on your dashboard when you log in.

Do I have to pay for anything up front? 

No, definitely not. The only time you would have to pay anything is if you take
cash from a customer for a ticket sale and then would need to repay us.

What happens if I can't sell all the tickets issued to me?

No problem at all - there's no commitment on your part. You wouldn't owe anyone
anything. Obviously you would need to sell your allocation in order to get your
free ticket or reward though. 

Requesting Stock


When can I begin selling? 

You can begin selling tickets as soon as you’ve signed up.

How do I see what I have available to sell? 

Click on the My Tickets tab. There you can see how many items you have available to
sell. You can also see items that you have provisionally sold, but which are
awaiting payment from your buyer.

How can I see what I have sold?

Click on the My Sales tab to see your sales history.

Making Sales


How do I make a sale?

Click on the Make Sale tab. There are then 3 simple steps to follow. · You click
whether the customer is paying via cash or card. · You select the product and
quantity the customer wishes to purchase. · You fill in the customer’s details
they will then receive an email with a payment link.

How do card sales work? 

When you make a card sale, the buyer is e-mailed a payment link. The sale is not
complete until the customer has made their payment. As soon as they have paid,
we send them their ticket confirmation.

Customer Queries


When will my customers receive their ticket?

It differs depending on the event. Check out the Events page for the date by which
your customers will receive their tickets.

Can ticket confirmation emails be used to enter a festival?

No, the confirmation email is not a valid means of entry to the festival. The
customer has bring their actual ticket which they will receive separately as an
e-ticket or by post.

My Free Tickets


How and when do I receive my free tickets?

Once you have sold the required amount to earn yourself a free ticket, your
Community Manager will gift you a ticket. You will then need to add dispatch
details of the person attending who will then be sent a confirmation email.

Can I give my free ticket to my friend?

Yes, you can add the dispatch details of a friend and they will receive the
confirmation email and real ticket.

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