1. INFORMATION ABOUT US

    StreetTeam is a service operated by Streetteam Software Limited (we, us, our). We are a company registered in England and Wales with company number 09750608 and have our registered office at 3 Loughborough Street, London, United Kingdom, SE11 5RB.

  2. TERMS OF USE
    1. This page (together with the documents referred to on it) sets out the Terms of Use on which users of the Service (you, your) may make use of the subdomains located at soundwavecroatia.customer.getstreetteam.com and the corresponding mobile applications (together and separately, the Service) in order to purchase tickets, vouchers and other related services (together, Tickets) to events run by third parties (Events) and other merchandise (Merchandise), all using links (Links) provided to you by any of our ambassadors (Ambassadors). Please read these Terms of Use carefully before you start to use the Service. By using the Service, you indicate that you accept these Terms of Use (which include the Privacy Policy) that applies to the Service and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using the Service.

    2. We are only responsible for the sale and delivery of Tickets and Merchandise. We are not responsible for running Events, or for any terms relating to Events themselves. There may be additional Event terms provided by Event organisers that apply to you. Subject to clause 8 below, in the event of any conflict between these Terms of Use and any Event terms provided by an Event organiser, these Terms of Use shall prevail.

  3. AVAILABILITY OF THE PLATFORM
    1. Although we endeavour to provide you with the best service possible, we do not guarantee that the Service will be uninterrupted or error-free all of the time, and we are not responsible for any losses arising from such errors or interruptions. If you notice an error, please contact us.

    2. In particular, your access to the Service may be restricted at any time to allow for repairs, maintenance, improvement or for other reasons. We will endeavour to restore the Service's availability as soon as we reasonably can.

    3. In the event that the Service is unavailable and you have any queries relating to new or existing Orders, please contact us.

  4. INTELLECTUAL PROPERTY RIGHTS
    1. We are the owner or the licensee of all intellectual property rights in and to the Service, and in the material published on it. Those works are protected by copyright laws and treaties. All such rights are reserved to us and our licensors. As a visitor to the Service, you may download a single copy of the material for your own non-commercial, private viewing purposes only. No copying or distribution for any commercial or business use is permitted without our prior written consent.

    2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In addition, you may not display the contents of the Service surrounded or framed or otherwise surrounded by material not originating from us without our consent.

    3. Our status (and that of any identified contributors) as the authors of material on the Service must always be acknowledged.

    4. If you print off, copy or download any part of the Service in breach of these Terms of Use, your right to use the Service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  5. ACCEPTABLE USE
    1. You may use the Service only for lawful purposes. You may not use the Service:

      1. in any way that breaches any applicable local, national or international law or regulation;

      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

      3. for the purpose of harming or attempting to harm minors in any way;

      4. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below;

      5. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

      6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    2. You also agree not to access without authority, interfere with, damage or disrupt:

      1. any part of the Service;

      2. any equipment or network on which the Service is stored;

      3. any software used in the provision of the Service; or

      4. any equipment or network or software owned or used by any third party.

  6. YOUR ACCOUNT
    1. You may register to set up an account with us (Account) by either: (i) completing a registration form; or (ii) signing up via Facebook or Twitter. Your Account can be used: (i) to save your details for further purchases; and (ii) to view your Order history..

    2. You do not need to set up an Account in order to purchase Tickets or Merchandise,

    3. In order to be eligible to sign up for an Account, you must:

      1. be legally capable of entering into binding contracts; and

      2. be able to provide us with the following information:

        1. your full name;

        2. a valid mobile phone number; and

        3. a valid and current email address.

    4. You agree to disclose true and complete information during the Account registration process, and to update your information promptly in the event that it changes.

    5. We reserve the right to refuse anyone an Account or terminate anyone's Account at any time at our sole discretion.

    6. It is your duty to keep your Account safe and secure. Please do not share the password to your Account with anyone and always ensure you log off when not using the Service and ensure that all devices which you use to access the Service are securely locked when not in your possession. We will not be liable for any loss or damage whatsoever resulting from the disclosure of your password contrary to these Terms. You may not use another person's Account without the Account holder's express permission. Accounts are non-transferable.

    7. You must notify us as soon as possible of any unauthorised use of your password or Account or any other breach of security.

  7. CHILDREN AND YOUNG PEOPLE

    Our Service is primarily aimed at users who are over the age of 18. There are however no barriers to those under 18 accessing the Service or registering an Account. Users under 18 should only use the Service with the permission of a parent or guardian. The parents or guardians of anyone under 18 using the Service should review these Terms carefully. We take no responsibility or liability for Links provided as a result of interactions with Ambassadors which relate to age-restricted Tickets or Merchandise.

  8. PURCHASE OF TICKETS AND MERCHANDISE

    In order to purchase Tickets or Merchandise you must have received a Link following an interaction with an Ambassador. Once you have received a Link from us, you will be able to access the Service to place orders for Tickets and Merchandise (Orders). Links that have been sent to you will expire after a certain time (to be determined by us from time to time) and either we or Ambassadors may cancel such Links at any time. Links sent relate to a request for Tickets and/or Merchandise and do not reserve any such Tickets or Merchandise. The information in the Link and all sales are subject to availability, changes in price and cancellation.

    The following clause 8.1 relates to the purchase of Tickets using the Service. Depending on the Event to which such Tickets relate, the Event organiser may have their own terms relating to purchase, delivery and refunds, or purchases may be made via a third-party ticket seller. If this is the case, such terms will be located here and clause 8.1 of the Terms of Use below will be overridden to the extent that it conflicts with such terms. If no such terms exist, clause 8.1 will apply in its entirety.

    1. Purchase of Tickets:
      1. Your submission of an Order for Tickets amounts to an offer to enter into a contract to buy the Ticket(s) from us; you cannot then withdraw or cancel your Order except as specifically stated in these Terms of Use. No Order is accepted by us until we send you an email confirming that your Order has been accepted.

      2. You understand that, as your purchase of Tickets relates to an event on a specified date or within a specified period of time, you are not statutorily entitled to cancel your Order and, as such, once your Order has been accepted by us in accordance with clause 8.1.1, you will not be able to cancel it and/or obtain a refund.

      3. We may reject your Order for any reason prior to our acceptance of it. If we reject your order after payment has already been taken, we will immediately provide you with a refund.

      4. Any deposits you pay to us are non-refundable. If you choose not to finalise your purchase and pay any outstanding amounts, you forfeit your deposit and will not be entitled to receive any Tickets.

      5. Physical Tickets

        1. As between you and us, this clause 8.1.5 applies to physical tickets and vouchers or Event-related services (Physical Tickets) you purchase using the Service.

        2. You may opt to have Physical Tickets sent to you by post or, in certain circumstances you may be able to collect them from a box office, details of which will be provided at checkout.

        3. Where you have opted to have Physical Tickets sent to you by post, we will send you an email confirming that Physical Tickets have been dispatched (a Dispatch Confirmation). Please note that this may not be until nearer the Event date.

        4. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no date is specified, then within 30 days of the Dispatch Confirmation.

        5. Physical Tickets purchased will be at your risk from the time of delivery to you or a person nominated by you to receive the Physical Tickets on your behalf.

      6. E-Tickets

        1. As between you and us, this clause 8.1.6 applies to e-tickets and vouchers or Event-related services for electronic delivery (e-Tickets) you purchase using the Service.

        2. Once your Order has been accepted you will receive an email from us containing instructions as to how to access your e-Ticket.

        3. We are only able to modify details on an e-Ticket(s) within a certain timeframe, details of which will be provided in our acceptance of your Order.

        4. You are able to download each e-Ticket file as many times as you like. You may export, burn (if applicable) or copy products (where permitted) solely for personal non-commercial use. You may not transfer, distribute, resell, upload or otherwise deal with e-Tickets, save as expressly permitted under these Terms of Use.

      7. The price of Tickets is as quoted on the Service from time to time (the Price). The Price stated includes applicable taxes, for example VAT. Delivery charges (where applicable) will be displayed at checkout.

      8. You authorise us and our third party payment provider (Stripe, or such other payment provider as we may choose to engage from time to time) to take payments and/or charge your payment card for the relevant amounts by continuous payment authority. If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future Orders in order to help prevent any interruption to the service. If you would prefer to opt out from this service, please contact us.

      9. Upon registering, reactivating your Account or placing Orders, a transaction may be sent to your bank to authorise or re-authorise it and prevent fraud. This transaction will either be for a zero value, or for a payment of £1 or less which will be taken and then immediately voided. It is possible that your bank may temporarily register this charge on your account balance. You agree not to hold us responsible for banking charges incurred due to payments on your account.

    2. Purchase of Merchandise
      1. As between you and us, this clause 8.2 applies to merchandise (Merchandise) you purchase using the Service. The price of Merchandise is as quoted on the Service from time to time, and includes VAT. Delivery charges (where applicable) will be displayed at checkout.

      2. Your submission of an Order for Merchandise amounts to an offer to enter into a contract to buy the Merchandise from us; you cannot then withdraw or cancel your Order except as specifically stated in these Terms of Use. No Order is accepted by us until we send you an email confirming that your Order has been accepted.

      3. We may reject your Order for any reason prior to our acceptance of it. If we reject your order after payment has already been taken, we will immediately provide you with a refund.

      4. Any deposits you pay to us are non-refundable. If you choose not to finalise your purchase and pay any outstanding amounts, you forfeit your deposit and will not be entitled to receive any Merchandise.

      5. You may opt to have Merchandise sent to you by post or, in certain circumstances you may be able to collect them from an Event (or other specified location), details of which will be provided at checkout. Where you have opted to have Merchandise sent to you by post, we will send you an email confirming that Merchandise has been dispatched (a Dispatch Confirmation).

      6. Your Order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no date is specified, then within 30 days of the Dispatch Confirmation.

      7. Merchandise purchased will be at your risk from the time of delivery to you or a person nominated by you to receive the Merchandise on your behalf.

      8. You may cancel a purchase of Merchandise any time within 14 days beginning on the day after you receive the Merchandise by: (i) using the model cancellation form which can be found here; or (ii) writing to us or emailing us.

      9. Please return the Merchandise to us immediately in the same condition you received it. We will provide you with a refund within 14 days of our receipt of the returned Merchandise made to the bank account you used to make the purchase. If the Merchandise is damaged or we reasonably believe that you have tampered with it we may deduct an amount from any refund due to you, up to a maximum of the full value of the Merchandise.

      10. Please note that this right to cancel does not apply to Tickets.

  9. INFORMATION

    While we take every care to ensure that the information on the Service is accurate and complete, some of it, including (but not limited to) information about Events, is supplied to us by third parties and we are unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it.

  10. Where the Service contains links to other sites and resources provided by third parties we have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

  11. COMPETITIONS AND VOTES

    From time to time, we (or selected third parties) may include votes, competitions, promotions or other offers via the Service. Each such offer shall be subject to its own express terms and may not be available in all jurisdictions.

  12. MOBILE TERMS OF USE

    When accessing the Service via mobile, standard network charges apply. You may incur additional charges from your network operator according to your contract.

  13. VARIATION

    We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on the Service.

  14. INDEMNITY

    You agree to indemnify us and our affiliates and our respective directors, officers, employees and agents, as well as their licensors and suppliers, from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of:

    1. any misrepresentation, act or omission made by you in connection with your use of the Service;

    2. any non-compliance by you with these Terms of Use; or

    3. any claims brought by third parties arising from or related to your access or use of the Service or other information made available by you to the Service.

  15. LIABILITY
    1. In respect of all aspects of the Service other than our supply of Tickets (and subject to the other provisions of this clause 15), we and our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Service in any way or in connection with the use, inability to use or the results of use of the Service, any websites linked to the Service or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Service or your downloading of any material from the Service or any websites linked to the Service.

    2. In any event, our liability to you in relation to any breach by us of these Terms of Use in relation to Tickets shall be limited to an amount equal to the Price of the Ticket to which the breach relates.

    3. Noting in these Terms of Use shall in any way limit our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation; or

      3. any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

  16. JURISDICTION AND APPLICABLE LAW
    1. These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    2. The courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, visits to or use of the Service.

  17. COMPANY AND CONTACT INFORMATION
    1. Company Name: Streetteam Software Limited

    2. Incorporated in: England and Wales

    3. Company registration number: 09750608

    4. Registered Office and Contact Address: 3 Loughborough Street, London, United Kingdom, SE11 5RB

    5. Email Address: support@getstreetteam.com

  18. MODEL CANCELLATION FORM

    (Complete and return this form only if you wish to withdraw from the contract)

    To: Streetteam Software Limited
    I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the
    supply of the following service [*]:
    Ordered on [*]/received on [*]:
    Name of consumer(s):
    Address of consumer(s):
    Signature of consumer(s) (only if this form is notified on paper):
    Date:
    [*] Delete as appropriate

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